Privacy Policy

1. Introduction

Ken Beauty Salon ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.kenbeautysalon.com.

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Information: Name, email address, phone number, and other contact details you provide when booking appointments or contacting us.
• Booking Information: Service preferences, appointment history, and special requests.
• Technical Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
• Website Chat Transcripts: Messages you exchange with our website assistant, including the optional name you provide and voice messages converted to text. We also store limited technical context such as the page where the chat began and your browser's user-agent string. Voice recordings themselves are not stored by us.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your appointments and service requests
• Communicate with you about your bookings and our services
• Generate and improve website-assistant responses, including speech transcription and AI-generated spoken replies
• Improve our website and services
• Send you promotional materials (with your consent)
• Comply with legal obligations

4. Data Security

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business, including OpenAI for assistant text, speech transcription, and AI-generated voice processing, and our database and hosting providers
• When required by law or to protect our rights
• With your explicit consent

6. Chat Data Retention

Assistant transcripts are retained in our database while needed to operate, support, and improve the assistant. Raw voice recordings are processed transiently and are not retained by us. You may request deletion of your chat data using the contact details below.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to processing of your personal data
• Withdraw consent at any time

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: